Customer Relationship Management

WIR Spotlight on India/China 2008

03-2008
Spotlight on Developing Markets: India and China
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World Insurance Report 2008

01-2008
Changing customer patterns offer insurer's new growth opportunities
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Cars Online 2007/2008

10-2007
In total, 20% of consumers said they were likely or very likely to buy a vehicle over the Internet.
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Book Selling Demand Today

07-2007
Focusing on a new force in book selling.
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Global CIO Survey 2007

03-2007
The purpose of this survey is to explore the views of CIOs of major companies and organisations on the subject of agility and its impact on IT.
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Cars Online 2006/2007

10-2006
Understanding the Dynamics of ConsumerBuying Behaviour and Customer Loyalty
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Inbound Customer Marketing

06-2006
Driving new rules of marketing in telcos.
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Overcoming the Margin Squeeze

06-2006
Breakthrough Strategies for the Consumer Packaged Goods Industry
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Inside the Customer / Dealer Relationship

04-2006
A Qualitative Study Examining the Shift of Power and the Influence of the Internet on the Vehicle Buying Process in Dealerships.
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European CIO Survey - views on future IT delivery 2006

02-2006
The trend towards globalisation is leaving its mark on information technology (IT) and the IT function, where outsourcing and offshoring are becoming common issues and considerations in company boardrooms.
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Cars Online 2005/2006

11-2005
Creating Opportunities for Revenue Growth and Cost Reduction
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Inbound Customer Marketing Report

08-2005
Read our research into the usage, benefits and potential of inbound customer marketing.
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Cars Online 04/05: Driving Growth Through Collaboration

11-2004
Consumers Hold the Key to Sales and Margin Gains as Auto Companies Face Challenging Times.
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