Finance & Accounting Business Prozess Outsourcing

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Finance & Accounting: The Next Wave.

Following the outsourcing of traditional single processes such as HR and Procurement, Finance & Accounting (F&A) is the next operational wave under consideration. According to several analysts, F&A Business Process Outsourcing (F&A BPO) is projected to have a yearly growth rate over 8% by 2008 and Financial Services firms are leading the way.

Within F&A, insurers and retail banks are exploring back-office financial processes as well as looking further up the value chain to core business processes. At the heart of F&A BPO programs are the high volume, repeatable processes such as AR, AP, Collections & Billing. But they represent only a portion of the process range that can be outsourced. Full-scope BPO could include core processes for both banks and insurers such as Treasury Back-office services, General Ledger, Tax Computation and Filing, among others.

Today, our experience shows that with F&A BPO clients can achieve outcomes like these:

  • Transactions per full time employee (FTE) UP by 30%
  • Cost to serve DOWN 20% to 40%
  • Cost per transaction DOWN by 25%
  • FTEs per US$ billion turnover DOWN by 20% to 30%
  • Faster Month End Closures
  • Reduction in Days Sales Outstanding (DSO)
  • Delinquent Accounts Receivables improved by 50% for money outstanding less than 60 days
  • Improved cash flow and cash management
  • Improved service quality (time, cost and accuracy)
  • Greater transparency into the management information necessary to run the business

Capgemini delivers these savings and improvements by reengineering processes to eliminate the inefficiencies, redundancies and errors in the processes taken over from most companies. We utilize one of the most sophisticated F&A BPO Service Centers to deliver these results in Krakow, Poland. The results are giving CFOs greater control over processes, substantial efficiency gains, lower costs, increased transparency into meaningful information and metrics.

  • Largest F&A BPO center in Poland
  • Over 750 finance & accounting staff and growing 95% university graduates 70% staff with accounting qualifications
  • Over 20 different accounting systems supported
  • Servicing US and European customers
  • Services in 19 languages
  • Client satisfaction scores over 90%
  • One of the lowest staff attrition levels in the industry
  • Our Krakow Center is ISO, ACCA and Six Sigma certified

 We provide F&A Service to some of the world’s top companies such as Zurich Financial Services, Syngenta, International Paper, Xpedx, TXU, Danfoss, L.G. Philips, and an International Pharmaceutical Company.

Essential to our collaborative working style is the ability to work with you hand-in-hand to target tangible value, reduce risks and optimize your company’s capabilities.

To learn more about Capgemini’s F&A BPO capabilities download On the Move with Finance & Accounting: Business Process Outsourcing.